As the internet makes shopping online more and more convenient for consumers of all ages, they also become more impatient. The increase in retailers who promise speedy service and two-day deliveries has created a culture in which faster is better, and having to wait 10-14 days for a package or pay extra for shipping is outside of the norm. Customers are so intent on getting faster service that they are willing to pay for monthly subscriptions in order to get it. Improving your business’ logistics and ensuring that your deliveries are on time can only grow your customer base and improve your customer satisfaction. Here are just some of the reasons why on-time deliveries are important and can help your business grow:
Reduce the Risk of Bad Reviews
One of the easiest ways to ensure a bad review is by promising a delivery date and then not delivering. Customers have gotten so used to speedy turnaround times when ordering that even when a package is a day late, it breeds discontent. By ensuring on-time deliveries, your customers will stay happy, will be less likely to write bad reviews, and will be sure to tell their friends and family about their wonderful experience using your company.
Don’t Lose Loyal Customers
Loyal customers not only create a dependable business model through repeat ordering, but they also generate new customers through referrals. On-time deliveries will ensure you keep your loyal customers happy so they won’t run off to your competitors. Your repeat customers will be the first to notice a drop in quality of your products, services, shipping time, or customer service, and they will make their dissatisfaction known – not just to you, but to everyone else they ever referred to you. Keep your loyal customers happy by sticking to your promises and delivering on-time.
Increase Positive Reviews and Word-of-Mouth Advertising
Growing and maintaining a reputation for on-time, hassle-free deliveries will improve your customer reviews and build word-of-mouth advertising. Positive online reviews and word-of-mouth advertising are two amazing, free methods of building your customer base and getting the word out about your company and its services. You can easily leverage positive reviews by sharing them on your website and across your social media platforms so that other potential customers will see how much they can rely on your services. Customers are much more likely to choose you over your competitors if they see proof that other customers are happy with your services.
Prevent Expenses From Increasing
When packages aren’t delivered on time, retailers and delivery drivers have to make up the difference. This may result in an increase in your shipping or delivery costs, or an increase in the number of orders that are canceled and customers who need to be refunded. If you’re already out of pocket due to shipping, a refund can put you in the red. In addition, if your usual delivery service can’t make deliveries on time, you have to either hire additional delivery drivers, or shop around for a new delivery company, which may also increase your costs. Finally, spending the time to fix these delivery issues is taking you away from focusing on more valuable parts of running your business, and that itself is costing you money.
How to Achieve On-Time Delivery
By planning carefully, analyzing past statistical data from your company, and making future decisions that are strategically focused on logistics, you can improve your company’s on-time delivery statistics. Hire a delivery company that uses a commercial vehicle route planner, has a proven track record of achievement in logistics, and is committed to reducing wait time and failed deliveries. At Xcel Delivery Services, we have been the number one trusted name in delivery and distribution throughout Arizona since 2004. Since we started our business, we have expanded to create a reliable, professional network of delivery and distribution services that offers care, precision, and success with each delivery. To learn more about our services or schedule a consultation, call us today at (888) 743-0067 or contact us online.
