There once was a time when customers understood deliveries took time, but as technology has improved and competition increases, expectations from customers have changed. Using a shipping service like Xcel Delivery Services can ensure more reliable on-time deliveries. Keep reading to see how this can boost your business.
Reliability
If customers are unsure if you’ll be able to deliver supplies on time, they’ll begin to shop around, and the next time they need something delivered, they’ll choose to go with another company they know will be able to deliver on time. Eventually, they may choose to make you their back-up plan or stop depending on you altogether. Having reliable on-time deliveries means your customers know they can depend on you, and they won’t have a need to have a back-up plan.
Loyal Customers
When your deliveries are consistently on time, your customers will feel confident in your services and continue to turn to you. Customers are willing to pay for quality and consistent service. This also increases the likelihood that they will refer friends, family, or business associates to do business with you.
Positive Reviews
Look through any company’s customer reviews, and you are bound to find some negative reviews about service or products, but occasionally they are about delivery times. Sometimes it only takes one negative review to influence a customer’s decision to do business with you. Also, negative reviews can affect your business’ reputation online and impact your rankings in search results, which can ultimately mean losing potential customers.
Decreased Expenses
When a driver realizes their deliveries will be late, they’ll try to make up for lost time. If they are speeding, they could get a ticket or have an accident, which means you can end up with repair costs, legal fees, and increased insurance premiums. If the customer is not available to receive the delivery when the driver arrives, there is then the cost of additional fuel used while the driver backtracks and reattempts delivery. Making sure your deliveries are on time reduces those risks for your drivers and your business.
With Xcel Delivery Services, we’ll make sure your delivery is on time, every time. If you’re in Phoenix, give us a call at (602) 368-1300 or contact us online.
