A medical courier service ensures the safe, secure, and confidential transportation of medical supplies, lab specimens, prescriptions, and other medical items from facility to facility (or facility to patient). Contracting with an outside medical delivery service can improve your healthcare logistics and patient satisfaction, reducing your risk of lost or delayed deliveries. Here’s a look at why you need a medical delivery service if you manage a healthcare or medical facility.
What Is a Medical Courier Service?
A medical delivery service specializes in transporting medical supplies from one facility to another, or from patient to facility and facility to patient. Medical supplies can include healthcare equipment, lab specimens, prescriptions, samples, and medical records. A medical courier can also deliver or transport urgent medical supplies, like blood donations or human organs for transplant. A medical courier may pick up from or deliver to a hospital, clinic, laboratory, pharmacy, university or educational institution, patient home, or other medical facility.
Benefits of Contracting With a Medical Delivery Service
A medical courier is a specialized, confidential, and fully-screened individual who is committed to maintaining security and the safe transport of medical supplies. Contracting with a medical delivery service offers these benefits:
- Highly trained and fully screened delivery professionals who specialize in efficiency, security, and confidentiality
- Cost-effective delivery and transportation solutions
- Access to advanced tracking, receiving, and inventory technology
- Flexible delivery services
- Reliable deliveries
- Same-day and STAT delivery services
- Improved logistics and patient satisfaction
- Dedicated dispatch team
- Accurate arrival times
- Auditing for compliance with PHI, OSHA, and HIPAA
- Fully established and tracked chain of custody
Things to Look for in a Medical Delivery Company
When choosing a medical delivery company, you want to be sure that their drivers are fully licensed and insured, are HIPAA trained, and are compliant with all other relevant regulations and agencies. They should offer a clear protocol for establishing and maintaining chain of custody and communication between courier and dispatch. You should also make sure they are reliable, professional, and experienced. Check their customer reviews online or ask them for references from current and former customers. Make sure they offer real-time tracking, text or email notifications, barcode scanning, and signature capture. Verify that their vehicles are temperature controlled and fully insured, and that drivers are trained in handling medical supplies. Finally, find out which delivery guarantees they offer. Do they offer same day, next day, everyday, and STAT/RUSH service? You want to choose a medical delivery company that meets your company’s changing needs and offers scalable services.
At Xcel Delivery Services, we offer flexible, customizable medical delivery solutions in Tucson and the Metro Phoenix area. We offer recurring daily pickups and deliveries, one-time shipments, and STAT or same-day delivery services. We follow all HIPAA regulations and confidentiality clauses. When you need fast, reliable, and secure medical delivery services, you can count on our team of experienced couriers. To learn more, call us today or contact us online.
