When you are searching for a delivery and courier company, the best price is not always the best option. Instead, take a moment to shop for the company that will work best for your needs. Keep reading for questions you should be asking before hiring a delivery and courier company.
What services do you provide?
Hiring a delivery or courier company will not benefit you if they are unable to provide the exact service you need. If you need a company that can handle large shipments, look for a company that offers freight services. If you will be making recurrent shipments, you will want a company that can handle scheduled pickups and delivery.
What training do your drivers have?
Knowing what kind of training drivers receive will help you decide if the delivery company is the right choice for you. This is especially important if you are looking for a company that can handle sensitive shipments, such as lab specimens. Ask about any training that is relevant to the type of items you are shipping.
Are there any restrictions or limits on deliveries?
Just because a company offers freight services, they may still have a limit on the size of shipments they can carry on their vehicles. Also, not all companies can ship specialty items such as flammable goods or lab specimens because of the extra training required, so if the restrictions do not mention what you are shipping, you may need to get a bit more specific.
Who do I contact if I have a problem?
No one likes getting stuck in an automated queue, and it gives the impression that customer service is not a priority. If a company can provide you with the name and number of a person you can speak with directly, that is a good sign. If they cannot, you may want to consider looking elsewhere.
If you are in Phoenix and looking for a reliable delivery and courier service that can handle all of your needs, give Xcel Delivery a call at (602) 368-1300 or contact us online.
