Consumers are doing most of their shopping online now, which means that mega ecommerce retailers like Amazon and Walmart, who have billions of dollars in advertising resources and employees numbering in the hundreds of thousands, have cornered the market on online shopping.
The Amazon Effect has dramatically changed the way that consumers shop online and the way that other ecommerce retailers operate their businesses. The Amazon Effect has made consumers grow accustomed to a specific set of standards such as simple, one-click ordering, same-day or next-day delivery, fast and easy returns, and simplified customer service processes. Consumers want that same experience everywhere. So, what does that mean for you as an e-retailer?
At Xcel Delivery, we have the experience, tools, and drive to help you compete with mega e-retailers like Amazon. We can conduct a free logistics consultation to help you identify areas of weakness that could be affecting your storage, distribution, and delivery processes, and thus your bottom line and customer satisfaction. Here is a look at how The Amazon Effect might be impacting your business, and what we can do to help.
What is ‘The Amazon Effect’?
The Amazon Effect explains how online retailers and ecommerce stores have had to change their strategies in order to compete with mega retailers like Amazon and Walmart. Amazon is one of the worldwide leaders in ecommerce sales and has the money and resources to commit to outselling every other ecommerce store in business right now.
How Does the Amazon Effect Impact Your Business?
Amazon influences retail prices, shipping times, return policies, and customer service policies for all other ecommerce stores. Consumers have grown used to the ease of comparison shopping on one app to find the lowest price for any product they need, and then purchasing it with one click for delivery as quickly as that same day. Amazon also offers the convenience of subscription or scheduled deliveries, customized sales and promotions, personalized recommendations, easy returns, and fast customer service. This can make it hard for smaller e-retailers to compete.
What Can You Do to Compete in the Online Marketplace?
When you partner with Xcel, we can help you compete in the online marketplace. Our free logistics consultation can identify strengths, weaknesses, and areas of improvement. We offer highly individualized and flexible solutions that will streamline your logistics and delivery and help you provide a better customer experience. We offer secure, state-of-the-art warehousing in Tucson and Phoenix to provide storage for your inventory, allowing you to secure more inventory and ensure it is safe from its arrival to its delivery in the hands of your customers. We can also improve your inventory management, distribution delivery services, and help you overcome last-mile delivery challenges so that you can reduce your risk of customer returns, misdeliveries, and lost packages.
To schedule your free logistics consultation or learn more about our Tucson and Phoenix warehousing services, contact us online.
