Holiday shopping has already begun. Research shows that customers are starting their shopping as early as September and October, and that more than half of adult consumers research and buy holiday gifts online. This means that as an ecommerce retailer, you need to ensure the customer experience is consistent across all channels, and that you streamline and perfect your logistics operations now.
Xcel Delivery Services is a full-service logistics company, and we provide a wide range of highly customizable and flexible solutions for businesses of all sizes, across industries. We offer spacious, secure warehousing in Tucson and Phoenix, as well as reliable, efficient distribution, delivery, and fleet management services. We can help you enhance the security and efficiency of your storage, transportation, inventorying, and distribution needs this holiday season. Here is our guide to making sure your ecommerce business is ready for the holiday season.
Anticipate Your Customers’ Behavior
Consumers are shopping earlier than ever to try to get the best deals possible for holiday gifts and decor. Inflation may cause customers to buy less, but they will expect the products that they do buy to be perfect because they are trying to be careful about how they spend their hard-earned money. Consumers will comparison shop more to get the best deal, so offering pre-season sales and promotions will encourage them to choose you over other ecommerce stores. Offering fast delivery and exceptional customer service will also help you compete in the marketplace.
Prepare for Supply Chain Issues and Ramp up Your Inventory
One of the best things you can do to prepare for this holiday season is to ramp up your inventory so that you won’t fall victim to supply chain issues. At Xcel, we have two spacious, secure warehouses in Tucson and Phoenix that are access-controlled, fire-protected, and under security camera surveillance. Our state-of-the-art warehouses will allow you to increase your inventory and ensure your products aren’t at risk of damage, loss, or theft. We specialize in inventory storage, secure warehousing, cross-docking, pick and pack, and on-demand or scheduled distribution, and we have a fleet of delivery trucks on-hand to ensure timely and efficient delivery.
Partner with Xcel to Streamline Distribution and Delivery
We contract with experienced, dedicated drivers, including TSA drivers, to ensure your products are delivered as smoothly and efficiently as possible. We are an experienced agent for 3PL companies and can overcome last mile challenges with ease. We specialize in expedited freight delivery, long distance delivery, next flight out services, one-hour and stat delivery, on-demand delivery, and 24/7 delivery.
Reduce the Risk of Post-Holiday Returns
Even if you have an amazing holiday season, you’re at risk of post-holiday returns or poor customer reviews due to delayed shipping, misdeliveries, and quality control issues. Our team at Xcel can reduce your risk of post-holiday returns by:
- Ensuring your products are stored in a safe, secure warehouse where they won’t be at risk of damage or degradation
- Maintaining strict quality control protocols
- Managing your inventory with our innovative technology to track products throughout their journey
- Improving the efficiency of your distribution and delivery services
- Overcoming last-mile delivery challenges like delays, misdeliveries, lost packages, and UTL addresses
- Offering next-day or next flight out delivery services for rush orders
- Communicating with you 24/7 so that you have full control over the distribution of your products
To learn more about our holiday delivery, distribution, and logistics services in Tucson, Phoenix, and throughout Arizona, contact us online.
