Your company may need a medical courier if you want to guarantee the safe, secure, and confidential transportation of medical specimens, records, pharmaceuticals, and other products. A medical delivery service must employ or contract with drivers who adhere to strict regulations and confidentiality requirements to ensure the safe transportation and delivery of their products. At Xcel Delivery, our medical delivery services in Arizona are top-notch and award winning. We provide 24/7 communication, ongoing tracking services, and rigorous quality control assessments to ensure everything is streamlined, accurate, and efficient. But what should you be looking for in a medical delivery service? Let’s look at the most important qualities you should look for when choosing your medical courier.
Confidentiality and Discretion
Medical couriers should adhere to strict confidentiality policies and maintain discretion while on the job. They should be carefully trained to follow each client’s specific protocols for picking up, transporting, and delivering medical products while maintaining the confidentiality of the client and the patient.
HIPAA Compliance
You should only use a medical delivery service that contracts with drivers that have undergone HIPAA training and are HIPAA-certified. They should have a full understanding of HIPAA rules and regulations and should never compromise the confidentiality or integrity of your medical products.
Ongoing Training
A medical courier should be trained in the safe and efficient delivery of medical products and the safe handling of medical supplies, specimens, medications, and more. They should undergo ongoing training that ensures they are up to date on the latest methods, techniques, rules, and regulations in the industry. They should be fully educated in understanding medical terms and jargon so they can follow the instructions that go along with medical products. They should also be up to date on HIPAA rules, ICD, and CPT coding.
Chain of Custody
A medical courier should also be able to provide certification of chain of custody of medical products they are transporting and delivering. This is crucial for insurance compliance and liability issues. This means that they must have a streamlined process for accepting custody of products, ongoing communication about the location and status of products they are transporting, and signature capture that confirms that products were delivered to an authorized representative at their final destination.
24/7 Communication and Tracking Services
Your medical courier should offer clear, ongoing communication and real-time tracking services. At Xcel, we offer 24/7 communication to ensure our clients can get up to date information about the status of their delivery services and products. We provide text and email notifications throughout the delivery process, and barcode scanning and signature capture capabilities that provide immediate, real-time updates on the progress of your products.
At Xcel Delivery Services, we specialize in highly individualized medical courier services in Arizona. We are proud to have been named as a Top Courier Services Provider in 2024 by Logistics & Transportation Review!
We offer one hour and STAT delivery services for urgent orders and can design a streamlined delivery plan for in-state and out of state deliveries. Our medical and lab delivery services are tailored to each client’s specific needs, timelines, and goals and we provide recurring delivery services and on-demand delivery services while following HIPAA regulations and chain of custody procedures. To learn more, contact us online.
