A delivery service plays an important role in customer satisfaction. Your business relies on quality shipping services to ensure your customers are happy. However, there are a few things to consider when choosing a courier. Here are five questions to ask before hiring a delivery service.
- How long have you been in business?
Anyone interviewing for a job has to provide a resume – your delivery service is no different. While a delivery service that hasn’t been in business for a long time isn’t automatically disreputable, it does mean that they won’t have a proven track record of success.
- Can you do same day delivery?
Same day delivery is an invaluable service, especially for time sensitive deliveries. Some customers may even require it. Make sure your delivery service can accommodate deliveries with short turnaround times.
- Do you have package restrictions?
Some couriers will not transport certain items. Be sure to review any package restrictions with your potential delivery service to avoid complications down the road. You don’t want to choose a company only to discover that they can’t ship your goods.
- What technologies do you use?
Modern customers expect modern amenities, such as package tracking and estimated arrival times. This technology allows for easier communication and better customer satisfaction. Your delivery service should be able to provide these features.
- What are your rates?
Of course, the final thing to consider is the cost of a delivery company’s services. A quality delivery service should be transparent and straightforward when it comes to their pricing. Get all the information up front so you’re not surprised by unexpected fees later on.
Contact Xcel Delivery Today
Xcel Delivery is proud to offer exceptional delivery services, including same day delivery, throughout Tucson, Phoenix, and beyond. With advanced technology, diverse fleets, and clear communication, our clients know they trust us with their reputation. Contact us today to learn more.
